Return & Exchange Policy

 

• Return Timeframe: You can request a return or exchange within 30 days of receiving your bed.

• Eligibility: To be eligible for a return, the item must be unused and in its original condition and packaging.

• Return Shipping Costs:

  • Our Mistake: If we made a mistake (like sending the wrong size, color, or a defective product), we'll cover the return shipping costs. You can choose a full refund or an exchange.

  • Customer's Mistake: If you ordered the wrong size or color, you will be responsible for the return shipping costs.

• Damaged or Defective Items:

  • Please report any damages or defects within 24 hours of delivery.

  • Contact us immediately at opulentlavishbeds@gmail.com or through customer support.

  • We will replace damaged items or parts free of charge. You can also opt for a full refund.

• Promotional & Sale Items: Items purchased during a sale or promotion are eligible for return under the same conditions as regular-priced items.

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How to Start a Return

 

1. Contact Us: Email us at opulentlavishbeds@gmail.com.

2. Arrange Pickup: We will arrange for the bed to be picked up on the next working day.

3. Inspection & Refund: Once we receive and inspect the returned item, we will process your refund or exchange.

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Refunds

 

• Processing Time: Refunds are processed within 3-5 business days after we receive the returned item.

• Delays: In rare cases, technical delays may occur. We will keep you updated if this happens.

• Cancellations: You can cancel an order before the bed is completed and delivered (custom-made beds are excluded).

  • To cancel, send us a WhatsApp message or email with your reason for canceling.

  • Once your cancellation is confirmed, we'll issue a full refund to your original payment method.

  • It may take 3-5 working days for the refund to appear in your bank account, depending on your bank's policies. If there's a delay, please contact your bank directly.